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Objecutive
has developed
Help Desk
solutions for companies. The systems have three
major components: |
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1 Core Module |
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Work
Orders/Job Tickets |
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Issuance
of job tickets and view of jobs completed and not completed |
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Ability
to add, change and delete job tickets. |
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Summary
of the job ticket problem |
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Assigning
of a user per job ticket, person responsible for job ticket, priority assigned to ticket
and its due date. |
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Description
of the problem and ability to view a potential solution - links to knowledge base for
different solutions |
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User
Information - summary information, view of products including serial numbers, detailed
user information and system information. |
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History of
problems |
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Procedure
- i.e. assigning procedural tasks. |
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Inbox |
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Receipt
of all new problems and job tickets |
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Knowledge Base |
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A
view of all past problems and possible solutions |
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2 Purchase Order, Inventory |
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Purchase Orders |
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Ability
to add new orders - assign orders to users, including dates, pricing, tax, shipping,
supplier, shipping and billing addresses. |
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View
orders |
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Change
orders |
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Receive
orders |
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shows all
items ordered, what orders have been received and what is outstanding |
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when orders
were received and ability to move goods in and out of inventory, assigning of serial
numbers. |
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Inventory |
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Inventory
Summary - this lists the product name and quantity |
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Entire
Inventory - this includes the serial numbers for each products |
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Assign
Inventory to users - allows you to assign the inventory to the users once the products
have been received. |
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3 Procedures |
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The procedures list the different company or departmental procedures. The system provides
the ability to view, add and change policies and procedures. |
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A description of each procedure includes: |
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department
responsible for the procedure |
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the company
policy with respect to the procedure, |
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company
standards to follow |
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can add
sequence of tasks for the procedure including instructions and acknowledgement that it's
been done. |
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General
Ease of Use |
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Ease
of use of the Help Desk system is imperative. The system has been designed and built to be
intuitive with particular Windows functions to make the system quick, familiar to users
and efficient. The system includes use of |
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Icons |
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Tabs |
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Grids |
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Drop Downs |
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